FAQ

Payments, refunds, downloads, proofing, printing and other instructions.
Before purchasing any of our templates or printables, please read the frequently asked questions below.

GET STARTED

At ProvenceLazure you will find unique and affordable stationery templates and printables. After purchase you will receive a download link immediately on screen. Also within minutes of your order and payment, an e-mail will be sent to the address you have associated with your account with a link for your download. Simply download the files, open them in Adobe Acrobat Reader (free version), personalize with your info (for editable templates), print and trim.

All of our templates come with a detailed instruction guide with some great tips and tricks on how to edit, print and trim and suggestions on paper choices and print shops. This ensures that customizing your stationery template will be an easy and fun DIY project that anyone can do! Try it out with our FREE sample.

Print the items at home in a matter of minutes or have them printed at your favorite print shop. Everyone will be delighted when they receive your beautiful invitation and it will rain compliments at your event when your guests see all of your beautiful paper goods! And the best of all, you effortlessly saved yourself some time and money to focus on the party itself.

Please note we use the watermark to protect some of our products from being copied and used commercially or be resold/redistributed.

DOWNLOAD

After purchase, you will receive a download link immediately on screen. Also within minutes of your order and payment, an e-mail will be send to the address you have associated with your account with a link for your download. Please check your spam or promotions folders if you don't see it right away.

Please contact us if you cannot find an email or if you need a file to be sent to a different address.

If you receive a zip-file that you first will have to unzip it.

Open the editable PDF-files in the latest version of Adobe Acrobat Reader. You can download the program for free here: www.get.adobe.com/reader.

Note: some computers will open the file in a default program such as "Mac Preview" or "Windows Reader". To prevent any formatting or font issues, it's best to first launch Adobe Acrobat Reader and open the file by clicking on "File - > Open" in the top tool bar.

All fonts are embedded in the PDF templates, so you don’t need to download or install any font files. They will automatically appear on your template.

Note: some computers will open the file in a default program such as "Mac Preview" or "Windows Reader". This might cause the fonts to not appear on the template. If this happens to your template, please re-download it. To prevent any formatting or font issues, it's best to first launch Adobe Acrobat Reader and open the file by clicking on "File - > Open" in the top tool bar.

EDITING

You MUST use the latest version of Adobe Acrobat Reader to make edits to the editable PDF. You can download the program for free here: www.get.adobe.com/reader. If by chance you opened and edited the file in a program that is not Adobe Acrobat Reader, you will need to re-download the files to prevent any formatting issues from happening.

To edit the template, select the text you want to edit and then:

  • Mac users: press [Cmd + E]
  • PC users: press [Ctrl + E]

A Form Field Text Properties box will pop up in which you can change the font, style, size or color. Only the highlighted text as shown in the photos is editable (not movable). Other design elements are locked in place.

Please check the following tutorial for more detailed information. Also with every purchase, a detailed instruction guide on how to edit your template is included.

Note: not all of our items are editable! Please read the description carefully to make sure that your item is editable. Also, if there's no photo of the product where highlighted text is shown, then the item is not editable.

The editable text areas of each template are highlighted in blue (please see the product photos or open your files to see which areas are highlighted). The position of all text boxes are locked in place and are not editable.

You must use Adobe Acrobat Reader for the fonts to be visible. Some computers will open the file in a default program such as "Mac Preview" or "Windows Reader". This might cause the fonts to not appear on the template. If this happens to your template, please redownload it. To prevent any formatting or font issues, it's best to first launch Adobe Acrobat Reader and open the file by clicking on "File -> Open" in the top tool bar.

To change the font properties, please highlight the line of text you want to change. Then hold down Ctrl+E (PC) or Cmd+E (Mac) to open the form field properties bar. Here you can change the font, font size and font color. Click on “more” to see additional adjustment options, for instance line spacing and alignment.

It is most likely you have exceeded the text limit for that box. Try resizing the fonts (make it smaller) or deleting some text. Sometimes there are white spaces that cannot be seen at the very bottom of the text box that will use up the allowed space. Try deleting from the bottom to see if it will free up space.

This means you have exceeded the character limit for this text box. You will need to either make the font smaller or delete some text. Sometimes there are white spaces that cannot be seen at the very bottom of the text box that will use up the allowed space. Try deleting from the bottom to see if it will free up space.

No, your printer will not print the highlights. The blue highlight is simply a guide to indicate which text fields can be edited.

Most of our templates are editable, but please note that only the highlighted text boxes in the photo's are editable. Should you wish to change text into a different language that is not editable, please contact us and we will change the text for an additional fee.

  • Please ensure that you have the file open in the latest version of Adobe Acrobat Reader. Many computer’s will open the file in your web browser or preview program as a default. This will allow editing but will cause problems with the formatting.
  • The templates cannot be edited on mobile devices or tablets. Please make sure you are using a Laptop or Desktop computer. Note: computers running Chrome OS are also not compatible with Adobe Reader and will not allow for editing.
  • If you still have difficulties, please contact us and we will be happy to help you with the editing.

PRINTING

Our printable files are formatted to be printed on any 8.5x11" or A4 sheet. We recommend a matte card stock with a paper weight between 100-110 lb, as it signifies a mark of quality (please check the maximum paper weight your printer accepts). Also, the black and white items can be printed on kraft paper to give it a rustic look (colors change to a darker, more dull color when printed on kraft paper).

Note: our templates do not correspond to any perforated templates. So they do not line up to any Avery templates.

We highly recommend converting your PDF file to a JPG prior to submitting to the printer. This will ensure none of the editable text gets removed or changed during the file handing process. If you are sending the file to an online printer, this step is a MUST.

Follow the following steps to convert your editable PDF to a flat JPG-file:

  • Go to https://cloudconvert.com/pdf-to-jpg
  • Put “100” in the Quality.
  • Select a PDF file from your laptop/PC to upload it.
  • Click on the "Convert" button
  • Click on the "Download" button to save your JPG file

Some of our designs use a faux foil feature, which is an image of foil placed over the text to give it the appearance of foil. This is then printed digitally using a normal inkjet or laser printer. You do not need a special printer for this, it uses regular ink or toner. Faux foil has a really nice effect and is a much cheaper alternative to real foil.

All of our items are available as digital files which gives you the flexibility to print wherever you like and as many as you like (for personal use only). Our printables are formatted to be printed on any 8.5" x 11" or A4 sheet. You can print at home using a home printer, or you can have your items printed with a local print shop or online printing service.

Some websites don't recognize editable PDF files so you will need to convert your file to a JPG format to print. This is very easy to do. Please open this link (ideally in a Chrome web-browser), upload your file (pixel density should be set to 300 and quality to 100) and click convert. If you have any difficulties, we are happy to convert your files for you, just email them to info@provencelazure.com.

ADDITIONAL QUESTIONS

Due to the fact that our products are digital items, cancellations, returns and refunds are not available. However we will do our very best to solve any issues and make sure you are 100% happy with your purchase.

By purchasing, you agree that you have read the item description carefully. Feel free to print as many times as you'd like after your initial purchase. However, all documents have been uniquely created and designed by us and are for personal use only and cannot be used commercially or be resold/redistributed. You may not print the design and sell the printed version. Copyright of the artwork does not transfer with purchase.

You will need to convert your file to a JPG file to send your invitation digitally. This is very easy to do. Please open this link, upload your file and click convert. If you have any difficulties, we are happy to convert your files for you, just email them to info@provencelazure.com

No, sorry, unfortunately we don’t make custom designs currently.

We try our very best to respond to all messages within 48 hours and answer messages on a first come, first served basis.

Have more questions? We’re happy to help!

Contact Us