Shipping and Returns Policy For Downloadable Digital Products

Last updated: May 18, 2022

Thank you for shopping at ProvenceLazure.


No physical product will be shipped for Digital Downloads.

Once your payment is confirmed, you will instantly receive a link with access to the file. Files can be accessed later in your “My Account” section in the account created on


Only for personalized items. Please allow 1 business day for processing. Once payment has been completed and we got all your information, you will receive a “ready-to-print” high resolution proof file via email within 24 hours.

We will do our best to get orders out as quickly as possible once your payment has been received. If you have any questions prior to making your order, please don’t hesitate to contact us!

Check your SPAM folder to ensure you receive all emails.


Once a product has been downloaded by you, no right of refund or cancellation exists under The Consumer Contracts Regulations June 2014 due to the electronic (digiatl) nature of all our products.

Any refunds shall be at our sole and absolute discretion. You agree that under no circumstances whatsoever shall you initiate any chargebacks via your payment provider.

You agree that any payments made by you for any of our products are final and may not be charged back.

We reserve the right to alter any of our prices from time to time.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us: